Why choose us


SOLUTIONS Flexible to meet your needs

Geographic Coverage:
Standard geographic options are already very rich, including

  • Worldwide: covers you in every country
  • International: covers you in every country except for the U.S. and Canada
  • Greater China: covers you in Mainland China, Hong Kong, Macao and Taiwan
  • Mainland China: covers you everywhere in Mainland China

Benefit:
Inpatient and outpatient coverage come standard, while you can add maternity, dental, wellness, and/or vision.

For larger groups, we can tailor solutions to meet your specific needs.

 


SERVICES Simple & Convenient
We build extensive medical networks and comprehensive service platforms to make healthcare services simple and convenient for you.

Network We go anywhere you go

Globally wide:
Being part of MSH INTERNATIONAL, we have the broadest global provider network.

  • Over 910,000 hospitals and clinics.
  • 6 continents in more than 150 countries.
  • Unique provider network in Africa and the Middle East.

Locally deep:
We have the most in-depth local network in Greater China.

  • 1,678 medical providers(Mainland China 860 providers)
  • In over 80 Tier I and Tier II cities.
  • Includes public and private hospitals and clinics, both foreign and domestically owned.
  • Our own hospital representatives in major hospitals to ensure VIP services.
  • Network expands along with our clients' business.

3 Service Platforms Reach us anywhere, any time

Account Manager:

  • Dedicated Account Manager for you who knows your situation and needs the best.
  • Work together with HR on plan implementation on a daily basis.
  • Provide personal service and assistance to the insured members on a daily basis to ensure that all client requirements are met.

Call Center:

  • 24 /7/365.
  • Representatives speak Chinese and English.
  • Answer members' inquiries on insurance benefits and offer hospital referrals.

Online Service:
Chinese and English versions.

  • Medical provider interface: website portal, on-site POS machine, iPad device to check real-time memberinformation.
  • Member portal: check coverage, track claims, download files, submit claims online.
  • Corporate HR portal: download documents, manage insured list and premium payment list.

Human Touch We truly care about you

  • Member calls are always answered by people, never by machines.
  • Dedicated Account Managers for each member and corporate HR, so you can always call someone you know, in addition to the Call Center that is always available.
  • Provide medical escort services if member requires major medical treatment.

 

RELIABILITY Built on our values and experience

Our experience Assures you peace of mind

The longest: Over a decade in the high-end health insurance business and created many firsts in China.

  • 2001: 1st international health insurance service center.
  • 2002: 1st direct billing network with top-ranking local hospitals.
  • 2004: 1st local medical case management practice.
  • 2005: 1st international health insurance policy approved by the CIRC (China Insurance Regulatory Commission).
  • 2006: 1st Long Term Disability policy approved by CIRC.
  • 2011: 1st international health insurance service provider with ISO 9001 Certification in China.
  • 2013: 1st international health insurance service provider with ISO27001 certification in China.
  • 2016: 1st Critical Illness Overseas Treatment Plan which can be bought independently

The largest: No.1 of the high-end market share.

  • Over 1000 corporations, many of which are Fortune 500 companies.
  • More than 30% annual member growth in the past 5 years.

The most recognized: By independent organizations and the clients we serve.

  • Awarded as “Most Popular School Partner 2017” from Beed Asia

  • Awarded as “Health Management Brand of the Year 2016” from Healthy Living Magazine

  • Awarded as “China Top 10 Health Benefits Provider 2016” from HREC - Compensation & Benefits Solution Provider Value Award

  • Awarded as Best Health Insurance Service Provider Asia 2014 from Global Banking & Finance Review.

  • Awarded as “Service Provider of the Year 2013” from Asia Insurance Review.
  • From 2008 to 2011, awarded "Preferred Service Provider for Locally Hired Foreign Employees" by Global Business Group on Health (GBGH).
  • Corporate client renewal ratio exceeds 95% every year.

Our service team Takes excellent care of you

The largest: Nearly 400 staff in China.

The most experienced: Average tenure of the core team is nearly 8 years.

The most professional: Over 60 staff with a medical background. 20% with overseas experience. Languages spoken - Chinese, English, French, Japanese, and Spanish, ect.

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